In addition, this role acts as a liaison between patients and providers by fielding calls, accessing information in the EMR, contacting the office via telephone and/or sending a message to the appropriate office or group.Īnswers each call with the goal of putting patients at ease and exceeding their expectations. This position is responsible for adhering to provider and specialty scheduling protocols and the after-hours schedules.Īlong with scheduling appointments, this role fulfills a series of duties which are part of the scheduling process including obtaining and inputting accurate registration data, insurance verification and collection of patient payments.

Reporting to Scheduling Leadership, this customer-service oriented role is responsible for matching patients with a provider who will best meet their healthcare needs, reserves appointments as well as maintains, updates and coordinates NM Centegra Physician Cares daily provider schedules. The Patient Procedure Scheduler reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees.

As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. This patient-first approach is what sets us apart as a leader in the healthcare industry.

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace.

Centegra patient portal